:root {
    --aidesk-surface: #f4f6fb;
    --aidesk-panel: rgba(255, 255, 255, 0.84);
    --aidesk-ink: #18212f;
    --aidesk-muted: #5e6a7d;
    --aidesk-accent: #0f6cbd;
    --aidesk-border: rgba(24, 33, 47, 0.08);
}

html,
body {
    min-height: 100%;
    margin: 0;
    background:
        radial-gradient(circle at top right, rgba(15, 108, 189, 0.12), transparent 24rem),
        linear-gradient(180deg, #fcfdff 0%, var(--aidesk-surface) 100%);
    color: var(--aidesk-ink);
    font-family: "Segoe UI Variable Text", "Segoe UI", sans-serif;
}

h1:focus {
    outline: none;
}

a,
a:visited {
    color: var(--aidesk-accent);
}

.eyebrow {
    margin: 0 0 0.75rem;
    color: var(--aidesk-accent);
    font-size: 0.85rem;
    font-weight: 700;
    letter-spacing: 0.14em;
    text-transform: uppercase;
}

.lead {
    margin: 1rem 0 0;
    max-width: 44rem;
    color: var(--aidesk-muted);
    font-size: 1.05rem;
    line-height: 1.7;
}

.valid.modified:not([type=checkbox]) {
    outline: 1px solid #1f8f4d;
}

.invalid {
    outline: 1px solid #c62828;
}

.validation-message {
    color: #c62828;
}

.blazor-error-boundary {
    padding: 1rem 1.25rem;
    border-radius: 1rem;
    background: #8e1b1b;
    color: #fff;
}

.blazor-error-boundary::after {
    content: "An error has occurred.";
}

.account-page {
    display: grid;
    place-items: center;
    min-height: 100vh;
    padding: 1.5rem;
}

.account-shell {
    width: min(100%, 30rem);
}

.account-card {
    padding: 2rem;
    background: var(--aidesk-panel);
    border: 1px solid var(--aidesk-border);
    border-radius: 1.5rem;
    box-shadow: 0 18px 40px rgba(12, 24, 44, 0.08);
    backdrop-filter: blur(10px);
}

.account-brand {
    display: inline-flex;
    align-items: center;
    gap: 0.85rem;
    margin-bottom: 1rem;
}

.account-brand-logo {
    height: 3rem;
    width: auto;
    display: block;
    flex: 0 0 auto;
}

.account-brand-copy {
    display: grid;
    gap: 0.1rem;
}

.account-brand-copy .eyebrow {
    margin: 0;
}

.account-brand-title {
    margin: 0;
    color: var(--aidesk-ink);
    font-size: 1.1rem;
    font-weight: 800;
    line-height: 1.1;
}

.account-copy {
    margin: 0.75rem 0 1.5rem;
    color: var(--aidesk-muted);
    line-height: 1.6;
}

.account-form {
    display: grid;
    gap: 1rem;
}

.field {
    display: grid;
    gap: 0.35rem;
}

.field label {
    font-size: 0.95rem;
    font-weight: 600;
}

.field input {
    padding: 0.85rem 1rem;
    border: 1px solid rgba(24, 33, 47, 0.16);
    border-radius: 0.9rem;
    background: rgba(255, 255, 255, 0.92);
    font: inherit;
}

.field textarea,
.field select,
.native-select,
.native-file-input {
    padding: 0.85rem 1rem;
    border: 1px solid rgba(24, 33, 47, 0.16);
    border-radius: 0.9rem;
    background: rgba(255, 255, 255, 0.92);
    font: inherit;
}

.field input:focus {
    outline: 2px solid rgba(15, 108, 189, 0.2);
    border-color: var(--aidesk-accent);
}

.field textarea:focus,
.field select:focus,
.native-select:focus,
.native-file-input:focus {
    outline: 2px solid rgba(15, 108, 189, 0.2);
    border-color: var(--aidesk-accent);
}

.field .e-control-wrapper,
.field .e-input-group,
.field .e-multi-select-wrapper {
    width: 100%;
}

.field-inline {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 1rem;
    font-size: 0.95rem;
}

.checkbox-row {
    display: inline-flex;
    gap: 0.5rem;
    align-items: center;
}

.primary-action {
    padding: 0.95rem 1.1rem;
    border: 0;
    border-radius: 999px;
    background: linear-gradient(135deg, #0f6cbd 0%, #1264a3 100%);
    color: #fff;
    font: inherit;
    font-weight: 700;
    cursor: pointer;
}

.primary-action,
.primary-action:visited,
.primary-action:hover,
.primary-action:focus {
    color: #fff;
}

.primary-action .e-btn-text,
.primary-action .e-icons,
a.primary-action,
a.primary-action:visited,
a.primary-action:hover,
a.primary-action:focus {
    color: #fff;
}

.action-link {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    text-decoration: none;
}

.primary-action.action-link {
    text-decoration: none;
}

.e-message {
    margin: 0 0 1rem;
    border-width: 1px;
    border-radius: 1rem;
    box-shadow: 0 12px 24px rgba(12, 24, 44, 0.06);
}

.e-message .e-msg-content,
.e-message .e-msg-icon,
.e-message .e-msg-close-icon {
    color: inherit;
}

.e-message.e-success {
    border-color: rgba(31, 143, 77, 0.3);
    background: linear-gradient(135deg, rgba(31, 143, 77, 0.12), rgba(31, 143, 77, 0.05));
    color: #17673a;
}

.e-message.e-error {
    border-color: rgba(186, 26, 26, 0.28);
    background: linear-gradient(135deg, rgba(186, 26, 26, 0.12), rgba(186, 26, 26, 0.05));
    color: #8e1b1b;
}

.e-message.e-warning {
    border-color: rgba(183, 110, 12, 0.28);
    background: linear-gradient(135deg, rgba(183, 110, 12, 0.14), rgba(183, 110, 12, 0.05));
    color: #8b5300;
}

.e-message.e-info {
    border-color: rgba(15, 108, 189, 0.22);
    background: linear-gradient(135deg, rgba(15, 108, 189, 0.12), rgba(15, 108, 189, 0.04));
    color: #0f4f8a;
}

.account-alert {
    margin-bottom: 1rem;
    padding: 0.9rem 1rem;
    border-radius: 0.9rem;
    background: rgba(186, 26, 26, 0.12);
    color: #8e1b1b;
}

.account-alert.success {
    background: rgba(31, 143, 77, 0.12);
    color: #17673a;
}

.account-footer-link {
    margin: 1.25rem 0 0;
    font-size: 0.95rem;
}

.dashboard-shell {
    max-width: 78rem;
    margin: 0 auto;
}

.dashboard-hero-compact {
    padding: 1.4rem 1.75rem;
    align-items: center;
}

.dashboard-hero {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 1.5rem;
    padding: 2rem;
    background: var(--aidesk-panel);
    border: 1px solid var(--aidesk-border);
    border-radius: 1.5rem;
    box-shadow: 0 18px 40px rgba(12, 24, 44, 0.08);
    backdrop-filter: blur(10px);
}

.hero-note {
    display: inline-flex;
    align-items: center;
    gap: 0.6rem;
    padding: 0.7rem 0.9rem;
    border-radius: 999px;
    background: rgba(31, 143, 77, 0.12);
    color: #17673a;
    font-size: 0.92rem;
    font-weight: 700;
    white-space: nowrap;
}

.status-dot {
    width: 0.6rem;
    height: 0.6rem;
    border-radius: 50%;
    background: #1f8f4d;
}

.dashboard-metrics {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 1rem;
    margin-top: 1rem;
}

.metric-card {
    display: grid;
    gap: 0.35rem;
    padding: 1.25rem 1.35rem;
    background: rgba(255, 255, 255, 0.86);
    border: 1px solid var(--aidesk-border);
    border-radius: 1.25rem;
    box-shadow: 0 14px 28px rgba(12, 24, 44, 0.06);
}

.metric-label,
.metric-hint {
    color: var(--aidesk-muted);
}

.metric-label {
    font-size: 0.88rem;
    text-transform: uppercase;
    letter-spacing: 0.08em;
    font-weight: 700;
}

.metric-value {
    font-size: 2rem;
    line-height: 1;
}

.metric-hint {
    font-size: 0.95rem;
}

.dashboard-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 1rem;
    margin-top: 1rem;
}

.dashboard-grid-balanced {
    align-items: start;
}

.dashboard-card {
    padding: 1.5rem;
    background: rgba(255, 255, 255, 0.82);
    border: 1px solid var(--aidesk-border);
    border-radius: 1.25rem;
    box-shadow: 0 14px 28px rgba(12, 24, 44, 0.06);
}

.dashboard-card h2 {
    margin: 0 0 0.75rem;
    font-size: 1.15rem;
}

.dashboard-card p,
.dashboard-card li {
    color: var(--aidesk-muted);
    line-height: 1.65;
}

.dashboard-action-list,
.dashboard-info-list {
    display: grid;
    gap: 0.75rem;
}

.dashboard-action-link,
.dashboard-info-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 1rem;
    padding: 0.95rem 1rem;
    border: 1px solid rgba(24, 33, 47, 0.08);
    border-radius: 1rem;
    background: rgba(255, 255, 255, 0.9);
}

.dashboard-action-link {
    color: inherit;
    text-decoration: none;
}

.dashboard-action-link strong,
.dashboard-info-row strong {
    color: var(--aidesk-ink);
}

.dashboard-action-link span,
.dashboard-info-row span {
    color: var(--aidesk-muted);
}

.dashboard-action-link:hover {
    border-color: rgba(15, 108, 189, 0.24);
    box-shadow: 0 10px 20px rgba(15, 108, 189, 0.08);
}

.shell {
    min-height: 100vh;
}

.topbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1.5rem;
    padding: 1.1rem 1.5rem;
    border-bottom: 1px solid rgba(24, 33, 47, 0.08);
    background: rgba(255, 255, 255, 0.82);
    backdrop-filter: blur(12px);
}

.brand-block {
    display: flex;
    align-items: center;
    min-width: 0;
}

.brand-link,
.brand-link:visited {
    color: inherit;
    text-decoration: none;
}

.brand-link-with-logo {
    display: inline-flex;
    align-items: center;
    gap: 0.85rem;
}

.brand-logo {
    width: auto;
    height: 2.75rem;
    display: block;
    flex: 0 0 auto;
}

.brand-copy {
    display: grid;
    gap: 0.15rem;
}

.brand-kicker {
    margin: 0;
    color: var(--aidesk-accent);
    font-size: 0.78rem;
    font-weight: 800;
    letter-spacing: 0.16em;
    text-transform: uppercase;
}

.brand-title {
    color: var(--aidesk-ink);
    font-size: 1.45rem;
    font-weight: 800;
    line-height: 1.05;
}

.main-nav {
    display: flex;
    align-items: center;
    gap: 1.1rem;
    flex-wrap: wrap;
}

.main-nav a {
    color: var(--aidesk-muted);
    text-decoration: none;
    font-weight: 700;
}

.main-nav a:hover {
    color: var(--aidesk-accent);
}

.topbar-actions {
    display: flex;
    align-items: center;
    gap: 0.9rem;
}

.user-pill {
    display: inline-flex;
    align-items: center;
    padding: 0.65rem 0.9rem;
    border-radius: 999px;
    background: rgba(15, 108, 189, 0.08);
    color: var(--aidesk-accent);
    font-weight: 700;
}

.logout-link,
.logout-link:visited {
    color: var(--aidesk-ink);
    text-decoration: none;
    font-weight: 700;
}

.logout-link:hover {
    color: var(--aidesk-accent);
}

.main-panel {
    padding: 1.5rem;
}

.admin-page {
    max-width: 78rem;
    margin: 0 auto;
}

.section-header {
    margin-bottom: 1.25rem;
}

.admin-grid {
    display: grid;
    grid-template-columns: minmax(18rem, 28rem) minmax(0, 1fr);
    gap: 1rem;
}

.form-card,
.table-card {
    padding: 1.5rem;
    background: rgba(255, 255, 255, 0.82);
    border: 1px solid var(--aidesk-border);
    border-radius: 1.25rem;
    box-shadow: 0 14px 28px rgba(12, 24, 44, 0.06);
}

.table-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 1rem;
    margin-bottom: 1rem;
}

.table-header h2 {
    margin: 0;
}

.table-hint {
    margin: 0.35rem 0 0;
    color: var(--aidesk-muted);
    font-size: 0.95rem;
    line-height: 1.5;
}

.admin-table {
    width: 100%;
    border-collapse: collapse;
}

.admin-table th,
.admin-table td {
    padding: 0.9rem 0.75rem;
    border-bottom: 1px solid rgba(24, 33, 47, 0.08);
    text-align: left;
    vertical-align: top;
}

.admin-table th {
    color: var(--aidesk-muted);
    font-size: 0.85rem;
    text-transform: uppercase;
    letter-spacing: 0.06em;
}

.badge {
    display: inline-flex;
    align-items: center;
    padding: 0.35rem 0.6rem;
    border-radius: 999px;
    background: rgba(24, 33, 47, 0.08);
    color: var(--aidesk-ink);
    font-size: 0.82rem;
    font-weight: 700;
}

.badge.success {
    background: rgba(31, 143, 77, 0.12);
    color: #17673a;
}

.badge.warning {
    background: rgba(183, 110, 12, 0.14);
    color: #8b5300;
}

.selection-summary {
    display: grid;
    gap: 0.2rem;
    margin-top: 1rem;
    padding: 1rem;
    border-radius: 1rem;
    background: rgba(15, 108, 189, 0.06);
}

.selection-summary span {
    color: var(--aidesk-muted);
}

.selection-summary-inline {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 1rem;
}

.selection-summary-metrics {
    display: flex;
    gap: 1.5rem;
}

.selection-summary-metrics div {
    display: grid;
    gap: 0.15rem;
    min-width: 5rem;
}

.selection-summary-metrics strong {
    font-size: 1.2rem;
}

.assignment-toolbar {
    display: grid;
    grid-template-columns: minmax(18rem, 28rem) auto;
    gap: 1rem;
    align-items: end;
}

.assignment-toolbar-actions {
    display: flex;
    justify-content: flex-end;
}

.assignment-list {
    display: grid;
    gap: 0.75rem;
}

.assignment-item {
    display: grid;
    grid-template-columns: auto 1fr;
    gap: 0.75rem;
    align-items: start;
    padding: 0.85rem 0.95rem;
    border: 1px solid rgba(24, 33, 47, 0.08);
    border-radius: 1rem;
    background: rgba(255, 255, 255, 0.88);
}

.assignment-item span {
    display: grid;
    gap: 0.2rem;
}

.assignment-item small {
    color: var(--aidesk-muted);
}

.document-toolbar-card {
    margin-bottom: 1rem;
}

.document-toolbar-grid {
    display: grid;
    grid-template-columns: minmax(18rem, 28rem) auto;
    gap: 1rem;
    align-items: end;
}

.document-toolbar-grid-wide {
    grid-template-columns: minmax(18rem, 24rem) auto;
}

.document-toolbar-actions {
    display: flex;
    gap: 0.75rem;
    justify-content: flex-end;
}

.grid-action-row {
    display: flex;
    align-items: center;
    gap: 0.4rem;
    flex-wrap: wrap;
}

.danger-action {
    color: #8e1b1b !important;
}

.document-summary-strip {
    display: flex;
    gap: 0.75rem;
    margin-top: 1rem;
    flex-wrap: wrap;
}

.document-summary-card {
    display: grid;
    gap: 0.2rem;
    min-width: 8rem;
    padding: 0.95rem 1rem;
    border: 1px solid rgba(24, 33, 47, 0.08);
    border-radius: 1rem;
    background: rgba(255, 255, 255, 0.88);
}

.document-summary-card strong {
    font-size: 1.25rem;
}

.document-summary-card span {
    color: var(--aidesk-muted);
}

.document-metadata-grid {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(14rem, 18rem);
    gap: 1rem;
}

.document-knowledge-panel {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 0.75rem;
    margin-bottom: 1rem;
}

.document-knowledge-card {
    display: grid;
    gap: 0.2rem;
    padding: 0.85rem 1rem;
    border: 1px solid rgba(24, 33, 47, 0.08);
    border-radius: 1rem;
    background: rgba(255, 255, 255, 0.88);
}

.document-knowledge-details {
    display: grid;
    gap: 0.75rem;
    margin-bottom: 1rem;
}

.document-knowledge-block {
    display: grid;
    gap: 0.35rem;
    padding: 0.95rem 1rem;
    border: 1px solid rgba(24, 33, 47, 0.08);
    border-radius: 1rem;
    background: rgba(255, 255, 255, 0.88);
}

.document-knowledge-block p {
    margin: 0;
    line-height: 1.55;
    color: var(--aidesk-muted);
    white-space: pre-wrap;
    word-break: break-word;
}

.document-knowledge-block.knowledge-error {
    border-color: rgba(186, 26, 26, 0.18);
    background: rgba(186, 26, 26, 0.05);
}

.admin-dialog .e-dlg-content {
    padding-top: 0.5rem;
}

.document-dialog {
    max-width: calc(100vw - 2rem);
}

.dialog-actions {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 1rem;
    margin-top: 0.5rem;
}

.dialog-actions-end {
    display: flex;
    justify-content: flex-end;
    gap: 0.75rem;
    margin-left: auto;
}

.document-pane,
.document-editor-shell {
    height: 100%;
    box-sizing: border-box;
}

.document-editor-shell {
    display: grid;
    grid-template-rows: minmax(0, 1fr) minmax(14rem, auto);
    gap: 1rem;
}

.document-workspace {
    display: grid;
    gap: 1rem;
}

.document-editor-card,
.document-preview-card {
    height: 100%;
    overflow: hidden;
}

.document-upload-block {
    display: grid;
    gap: 0.75rem;
}

.document-upload-inline {
    margin-top: 1rem;
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: center;
    padding: 1rem;
    border: 1px dashed rgba(24, 33, 47, 0.16);
    border-radius: 1rem;
    background: rgba(15, 108, 189, 0.03);
}

.document-upload-block p {
    margin: 0;
    color: var(--aidesk-muted);
    line-height: 1.55;
}

.ticket-entry-shell {
    margin-bottom: 1rem;
}

.ticket-entry-toolbar {
    display: grid;
    grid-template-columns: minmax(18rem, 26rem) auto;
    gap: 1rem;
    align-items: end;
}

.ticket-entry-project {
    margin: 0;
}

.ticket-entry-mode-switch {
    display: inline-flex;
    justify-content: flex-end;
    gap: 0.6rem;
    flex-wrap: wrap;
}

.ticket-entry-mode {
    padding: 0.8rem 1rem;
    border: 1px solid rgba(24, 33, 47, 0.12);
    border-radius: 999px;
    background: rgba(255, 255, 255, 0.88);
    color: var(--aidesk-muted);
    font: inherit;
    font-weight: 700;
    cursor: pointer;
    transition: all 0.2s ease;
}

.ticket-entry-mode:hover {
    border-color: rgba(15, 108, 189, 0.22);
    color: var(--aidesk-ink);
}

.ticket-entry-mode.active {
    border-color: rgba(15, 108, 189, 0.18);
    background: linear-gradient(135deg, #0f6cbd 0%, #1264a3 100%);
    color: #fff;
    box-shadow: 0 12px 24px rgba(15, 108, 189, 0.18);
}

.ticket-ai-grid {
    display: grid;
    grid-template-columns: minmax(0, 1.2fr) minmax(20rem, 0.8fr);
    gap: 1rem;
}

.ticket-ai-assist-card,
.ticket-draft-card {
    height: 100%;
}

.ticket-ai-view {
    border: 1px solid rgba(24, 33, 47, 0.08);
    border-radius: 1rem;
    overflow: hidden;
    background: rgba(255, 255, 255, 0.92);
}

.ticket-ai-view .e-view-header {
    border-bottom: 1px solid rgba(24, 33, 47, 0.08);
}

.ticket-ai-view .e-content-container,
.ticket-ai-view .e-footer {
    background: rgba(255, 255, 255, 0.92);
}

.ticket-ai-followup {
    display: grid;
    gap: 0.35rem;
    margin-top: 1rem;
    padding: 1rem 1.1rem;
    border: 1px solid rgba(15, 108, 189, 0.16);
    border-radius: 1rem;
    background: linear-gradient(135deg, rgba(15, 108, 189, 0.1), rgba(15, 108, 189, 0.04));
}

.ticket-ai-followup-label {
    color: var(--aidesk-accent);
    font-size: 0.82rem;
    font-weight: 800;
    letter-spacing: 0.08em;
    text-transform: uppercase;
}

.ticket-ai-followup strong {
    font-size: 1rem;
    line-height: 1.5;
}

.ticket-ai-followup p {
    margin: 0;
    color: var(--aidesk-muted);
    line-height: 1.5;
}

.ticket-summary-strip {
    display: flex;
    gap: 0.75rem;
    flex-wrap: wrap;
    margin-bottom: 1rem;
}

.empty-ticket-card {
    display: grid;
    gap: 0.75rem;
}

.empty-ticket-card h2,
.ticket-thread-card h2 {
    margin: 0;
}

.ticket-detail-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 1rem;
}

.ticket-detail-header-actions {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.ticket-detail-grid {
    display: grid;
    grid-template-columns: minmax(18rem, 24rem) minmax(0, 1fr);
    gap: 1rem;
    margin-bottom: 1rem;
}

.ticket-status-card {
    margin-bottom: 1rem;
}

.ticket-status-toolbar {
    display: flex;
    align-items: center;
    gap: 0.85rem;
    flex-wrap: wrap;
}

.ticket-status-select {
    min-width: 16rem;
}

.ticket-summary-text {
    margin: 0;
    color: var(--aidesk-muted);
    line-height: 1.7;
    white-space: pre-wrap;
}

.ticket-thread {
    display: grid;
    gap: 0.85rem;
}

.ticket-thread-item {
    padding: 1rem 1.1rem;
    border-radius: 1rem;
    border: 1px solid rgba(24, 33, 47, 0.08);
    background: rgba(255, 255, 255, 0.9);
}

.ticket-thread-item.from-customer {
    border-left: 4px solid #0f6cbd;
}

.ticket-thread-item.from-admin {
    border-left: 4px solid #b76e0c;
}

.ticket-thread-item.from-operator,
.ticket-thread-item.from-support {
    border-left: 4px solid #1f8f4d;
}

.ticket-thread-item p {
    margin: 0.45rem 0 0;
    white-space: pre-wrap;
    line-height: 1.65;
}

.ticket-thread-meta {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 1rem;
    color: var(--aidesk-muted);
    font-size: 0.92rem;
}

.ticket-thread-meta-main {
    display: flex;
    align-items: center;
    gap: 0.6rem;
    flex-wrap: wrap;
}

.attachment-list {
    display: grid;
    gap: 0.7rem;
}

.attachment-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 1rem;
    padding: 0.9rem 1rem;
    border: 1px solid rgba(24, 33, 47, 0.08);
    border-radius: 1rem;
    background: rgba(255, 255, 255, 0.9);
}

.attachment-item div {
    display: grid;
    gap: 0.15rem;
}

.attachment-link-main {
    display: grid;
    gap: 0.15rem;
    color: inherit;
    text-decoration: none;
    min-width: 0;
}

.attachment-link-main:hover strong {
    color: var(--aidesk-accent);
}

.attachment-item span {
    color: var(--aidesk-muted);
    font-size: 0.92rem;
}

.attachment-link {
    color: inherit;
    text-decoration: none;
}

.attachment-link:hover {
    border-color: rgba(15, 108, 189, 0.24);
    box-shadow: 0 10px 20px rgba(15, 108, 189, 0.08);
}

.attachment-actions {
    display: flex;
    align-items: center;
    gap: 0.85rem;
    flex-wrap: wrap;
}

.message-attachment-list {
    margin-top: 0.85rem;
}

.quiet-action {
    padding: 0.45rem 0.7rem;
    border: 1px solid rgba(186, 26, 26, 0.18);
    border-radius: 999px;
    background: rgba(186, 26, 26, 0.06);
    color: #8e1b1b;
    font: inherit;
    font-size: 0.92rem;
    font-weight: 700;
    cursor: pointer;
}

.quiet-action:hover {
    background: rgba(186, 26, 26, 0.1);
}

.markdown-preview {
    max-height: 18rem;
    overflow: auto;
    color: var(--aidesk-ink);
    line-height: 1.7;
}

.markdown-preview-large {
    max-height: 24rem;
}

.markdown-preview :first-child {
    margin-top: 0;
}

.ticket-ai-response-loading {
    display: inline-flex;
    align-items: center;
    gap: 0.45rem;
    min-height: 1.5rem;
}

.ticket-ai-response-loading-dot {
    width: 0.55rem;
    height: 0.55rem;
    border-radius: 999px;
    background: rgba(29, 78, 216, 0.55);
    animation: ticket-ai-bounce 1.1s infinite ease-in-out;
}

.ticket-ai-response-loading-dot:nth-child(2) {
    animation-delay: 0.16s;
}

.ticket-ai-response-loading-dot:nth-child(3) {
    animation-delay: 0.32s;
}

.ticket-ai-markdown-response :first-child {
    margin-top: 0;
}

.ticket-ai-markdown-response :last-child {
    margin-bottom: 0;
}

.ticket-ai-markdown-response p,
.ticket-ai-markdown-response ul,
.ticket-ai-markdown-response ol,
.ticket-ai-markdown-response blockquote,
.ticket-ai-markdown-response pre {
    margin: 0.55rem 0;
}

.ticket-ai-markdown-response code {
    padding: 0.12rem 0.35rem;
    border-radius: 0.35rem;
    background: rgba(24, 33, 47, 0.08);
    font-size: 0.95em;
}

.ticket-ai-markdown-response pre {
    padding: 0.85rem 1rem;
    border-radius: 0.9rem;
    overflow-x: auto;
    background: rgba(24, 33, 47, 0.05);
}

@keyframes ticket-ai-bounce {
    0%, 80%, 100% {
        transform: scale(0.7);
        opacity: 0.45;
    }

    40% {
        transform: scale(1);
        opacity: 1;
    }
}

@media (max-width: 900px) {
    .topbar {
        flex-direction: column;
        align-items: flex-start;
    }

    .topbar-actions {
        width: 100%;
        justify-content: space-between;
    }

    .dashboard-hero {
        flex-direction: column;
    }

    .dashboard-grid {
        grid-template-columns: 1fr;
    }

    .dashboard-metrics {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .admin-grid {
        grid-template-columns: 1fr;
    }

    .field-inline {
        flex-direction: column;
        align-items: flex-start;
    }

    .document-toolbar-grid {
        grid-template-columns: 1fr;
    }

    .document-metadata-grid,
    .document-knowledge-panel {
        grid-template-columns: 1fr;
    }

    .ticket-entry-toolbar,
    .ticket-ai-grid {
        grid-template-columns: 1fr;
    }

    .assignment-toolbar {
        grid-template-columns: 1fr;
    }

    .selection-summary-inline {
        flex-direction: column;
        align-items: flex-start;
    }

    .selection-summary-metrics {
        width: 100%;
        justify-content: space-between;
    }

    .document-toolbar-actions {
        justify-content: flex-start;
    }

    .document-upload-inline {
        grid-template-columns: 1fr;
    }

    .ticket-detail-header,
    .ticket-detail-header-actions {
        flex-direction: column;
        align-items: flex-start;
    }

    .ticket-detail-grid {
        grid-template-columns: 1fr;
    }

    .ticket-status-toolbar {
        flex-direction: column;
        align-items: stretch;
    }

    .table-header {
        flex-direction: column;
        align-items: flex-start;
    }

    .dialog-actions {
        flex-direction: column;
        align-items: stretch;
    }

    .dialog-actions-end {
        width: 100%;
        margin-left: 0;
        justify-content: flex-start;
    }
}

@media (max-width: 640px) {
    .account-brand {
        align-items: flex-start;
    }

    .account-brand-logo {
        height: 2.5rem;
    }

    .brand-link-with-logo {
        align-items: flex-start;
    }

    .brand-logo {
        height: 2.2rem;
    }

    .brand-title {
        font-size: 1.2rem;
    }

    .main-panel {
        padding: 1rem;
    }

    .dashboard-metrics {
        grid-template-columns: 1fr;
    }

    .selection-summary-metrics {
        display: grid;
        grid-template-columns: repeat(3, minmax(0, 1fr));
        gap: 0.75rem;
    }
}